Responsible Gambling Policy

At Spinni we are committed to safer play and protecting our players. We want everyone to enjoy gaming in a controlled way, so we provide clear tools, practical limits, and easy access to support. If you ever feel play is becoming a problem, our measures are designed to help you take a step back quickly and confidently.

Player protection principles

We prioritise player safety by combining preventative controls with straightforward account options. Our approach focuses on informed choice, clear controls you can set yourself, and quick access to account hold or exclusion when needed. We respect your privacy and handle requests for restrictions confidentially.

Activity-control tools

Deposit limits

Set daily, weekly, or monthly deposit limits to match your budget. Typical options start from CA$10 up to amounts you choose; limits take effect immediately and help prevent overspending. You can lower limits at any time via your account settings.

Loss limits

Loss limits let you cap net losses over a chosen period. These are applied to real-money play and can be customised to short or long intervals. Once set, loss limits are enforced automatically so you stay within your preferred spending range.

Time limits and session reminders

Use session reminders and play-time limits to manage how long you spend on the site. You can enable on-screen reality checks that show elapsed time and recent outcomes, and set automatic breaks after a defined session length.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options are available for fixed periods starting at six months and longer-term closures. During self-exclusion you will be logged out and marketing contact will stop. We also offer temporary account freezes that you can request for shorter intervals.

Signs of problematic behaviour

Watch for changes in play patterns that might indicate a problem: increasing time spent playing, chasing losses, borrowing money to play, hiding activity from family or friends, or difficulty sticking to limits. Noticing one or more of these signs is a good reason to use our controls or seek help.

Tips for maintaining control

Use simple rules to keep play responsible: set a clear loss and deposit budget before you start, schedule regular breaks, never gamble to solve financial problems, and avoid playing when upset or under the influence. Treat gambling as entertainment with a fixed cost, not as a way to make money.

Professional help and support organisations

If you need help beyond account tools, consider contacting provincial support services. Ontario residents can reach ConnexOntario for problem-gambling referrals; otherwise search for your province's problem gambling helpline or local health services. If you are in immediate danger or at risk, contact local emergency services right away.