Privacy Policy

At Spinni we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what data we collect when you use our site, how we use and protect that information, and the choices available to you. It applies to account holders and visitors in Canada and describes our general practices for handling personal, technical, and transactional data.

Types of data we collect

Personal data

When you register an account or contact us we collect personal information such as your name, date of birth, email address, phone number, and postal address. We also collect identification documents for age verification and anti-money-laundering checks when required for withdrawals or account security.

Technical data

We collect technical details about your device and connection, including IP address, browser type, operating system, device identifiers, and log files. This information helps us maintain site performance, detect fraud, and improve security.

Transactional data

We record transactional information related to your account activity, including deposits, withdrawals, bets, game play history, and loyalty or bonus transaction records. Payment method details are processed by third-party providers and we store only the minimum information necessary to reconcile transactions.

How we use your information

We use collected data to operate your account, process payments, verify identity, comply with legal obligations, detect and prevent fraud, and provide customer support. We also use aggregate and anonymized data for analytics and to improve the service. We will only use personal data for purposes compatible with those for which it was collected unless we obtain your consent or are otherwise permitted by law.

Data protection practices

We use administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to your personal data is limited to staff and trusted third parties with a legitimate need. While we take reasonable steps to secure data, no online service is completely risk free.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, analyze site traffic, and deliver tailored content. You can manage cookie settings through your browser or device. Some features may not work properly if cookies are disabled. Third-party analytics and advertising partners may place their own cookies; their use is governed by their respective policies.

User rights

Depending on your location and local law, you may have rights to access, correct, or delete your personal data, and to object to or restrict certain processing. You may also request a copy of personal data we hold about you. We will consider and respond to requests in accordance with applicable law.

Access, correction and deletion

To access, update, or request deletion of your personal information, sign in to your account and use the account settings where available, or contact our privacy team at [email protected]. We will verify your identity before complying with sensitive requests to protect your account and others.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification services, fraud prevention vendors, and technical hosting partners. We may also disclose information when required by law or to protect legal rights. We require third parties to handle data in a manner consistent with this policy.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised policy.