Spinni Casino Responsible Gambling

At Spinni we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. Our approach balances clear protections, easy-to-use account controls, and links to professional support so players in Canada can manage their activity with confidence.

Player protection principles

We design our service to promote safer play. That means clear information about risks, straightforward tools to limit activity, and staff trained to respond when a player shows signs of harm. We respect player privacy while using verification checks to prevent underage play and unauthorised access.

Activity-control tools

Our account controls give you practical ways to manage how you play. You can change most settings instantly from your account dashboard, or contact support for help.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately and increased after a cooling-off period if you choose to raise them.

Loss limits

Choose a loss limit to cap how much you can lose over a set period. This helps keep play within a budget and prevents chasing losses.

Time limits and session reminders

Use session reminders and automatic time-outs to keep play sessions short. You can set session lengths and receive on-screen reminders showing time played and net result.

Self-exclusion

If you need a longer break, you can self-exclude from our platform for a defined period. During self-exclusion your account will be closed for the selected time and marketing contact will stop. If you want help setting this up, our support team can walk you through the process.

Recognizing signs of problematic behaviour

Be aware of warning signs such as feeling unable to stop, chasing losses, borrowing money to play, neglecting commitments, or playing for longer than planned. If you or someone you know shows these signs, consider using limits, taking a break, or seeking professional advice.

Practical tips for maintaining control

- Set preset deposit and loss limits before you start playing.
- Use session reminders and take regular breaks.
- Avoid gambling when stressed or under the influence of alcohol.
- Treat gambling as entertainment, not a way to make money.
- Keep a record of your play to track time and spend.

Professional help and support organisations

If you need support beyond our tools, contact provincially run problem gambling services such as ConnexOntario or local health services. National and community resources like Gamblers Anonymous and the Hope for Wellness Help Line can also assist. For help setting controls on your account, contact our support team at [email protected].