Spinni Casino Terms and Conditions

These Terms and Conditions explain the rules that govern your use of Spinni’s online casino services in Canada. They describe the relationship between you and us, the responsibilities that apply to accounts, and the practical rules that cover promotions, payments, and disputes. By using the site you agree to follow these terms and any additional rules published in the account area or on promotional pages.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Only one account per person, household, and payment method is permitted. You must provide accurate personal details when registering and update them if they change. We may ask for identity and proof-of-address documents as part of account verification before permitting withdrawals or to meet anti-money-laundering checks. If you suspect unauthorised access, contact our support team immediately.

Eligibility requirements

To open and use an account you must meet the legal gambling age in your province or territory and not be located in a restricted jurisdiction. By registering you confirm that you are legally allowed to gamble where you live and that you are not subject to any local prohibition. We reserve the right to restrict or close accounts where eligibility cannot be verified.

Acceptable platform use

Use of the platform must be honest and within these rules. Prohibited behaviour includes creating multiple accounts, collusion with other players, using automation or bots, attempting to bypass geographic controls with VPNs, and chargeback or payment fraud. We may suspend accounts for suspected abuse, investigate activity, and withhold funds where necessary pending review. Repeated or serious breaches may result in account closure and forfeiture of winnings.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. In general, bonus funds and free spins carry wagering requirements, time limits, and game contribution rules. Only one bonus may be active per account where stated, and deposits from excluded payment methods may not qualify for offers. Maximum bet limits often apply while wagering against bonus funds. We monitor patterns of play for abuse and may void bonuses and associated winnings if we find evidence of misuse.

Deposits and withdrawals

Payments can be made with supported Canadian-friendly methods in the cashier. Minimum deposits typically start at CA$10. Withdrawals require completed KYC checks and are subject to processing times and method-dependent limits. We may apply internal limits on withdrawals, including per-transaction or monthly caps, and large payouts may require additional verification or staged payments. Third-party fees charged by banks or wallets are the player’s responsibility. We aim to process legitimate requests promptly but may delay payments while checks are completed.

Dispute resolution

If you have a complaint, please contact support so we can try to resolve it quickly. Provide relevant account details and any supporting documents. We operate an internal complaints process and will respond in a timely manner. Where we cannot resolve a dispute directly, we may refer the matter to an independent dispute resolution service where applicable. Use of that service will be explained in our response.

Updates to terms and conditions

We may amend these terms from time to time to reflect operational, legal, or regulatory changes. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of your account after changes have been posted constitutes acceptance of the revised terms. Check this page regularly for the latest version.