Spinni Casino Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Spinni and the relationship between you and our platform. We provide online casino services to Canadian players and operate the site to offer games, account services, payments, promotions, and support. By registering or using our services you agree to follow these terms, any specific promotion terms, and applicable laws in your province.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, or address unless we state otherwise. Protect your password and do not share login credentials. We may suspend or close accounts where we suspect fraud, collusion, multiple accounts, or misuse. If an account is suspended for checks, we will notify you and request any documents needed to resolve the matter.

Verification

We may require identity and address verification before allowing withdrawals or at any time for compliance with anti-money laundering rules. Typical requests include government ID, proof of address, and payment method evidence. Verification aims to speed up payments and keep the platform secure.

Eligibility requirements

To use Spinni you must meet the legal age to gamble in your province and not be located in a restricted jurisdiction. You must provide truthful personal information and update it if it changes. If you are excluded from gambling under any program or by court order, you may not create or use an account.

Acceptable platform use

Use Spinni for lawful, personal gaming only. Prohibited activity includes account sharing, using automated bots, attempting to manipulate games or promotions, or using VPNs to bypass geographic rules. We may limit, withhold, or reclaim funds if we determine terms have been breached. Repeated abusive behaviour can lead to permanent exclusion.

General bonus and promotion rules

All promotions are subject to specific terms and wagering requirements which will be published with each offer. Only qualifying deposits and approved payment methods are eligible for promotions. Games may contribute differently toward wagering. Maximum bet limits may apply while a bonus is active. We reserve the right to cancel, alter, or withdraw promotions and to refuse bonus credit where abuse or error is suspected.

Deposits and withdrawals

Payments are processed through the cashier using the methods displayed to Canadian players. You may hold funds in CA$ where supported. We perform withdrawal checks and may request verification documents before paying out. Processing times depend on the chosen method; additional checks may increase times for large payments. Any fees charged by banks or payment providers are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a complaint, contact our support team at [email protected] with full details. We will investigate and respond. If we cannot reach agreement, we may offer escalation to an independent dispute resolution facility where applicable. Using our escalation process does not affect other statutory rights you may have under provincial law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, communicated by email. Continued use of Spinni after changes are published means you accept the updated terms. Check this page periodically for the latest version.