Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us anytime through live chat, email, or phone for quick help with deposits, withdrawals, verification, site access, and questions during account setup or while playing. We aim for clear, practical answers and will guide you through account checks, bonus queries, and security concerns. Our agents are trained to respond promptly and securely.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat & email; help with deposits, withdrawals, identity verification and account checks) |
| General Enquiries | [email protected] (Billing, promotions, account questions and feedback) |
| Affiliate Enquiries | [email protected] (Partner programmes and marketing) |
| Phone | +1 416 582 7439 (English support; verification by phone when required) |
| Working Hours | Mon-Fri, 09:00-18:00 ET for email & phone; live chat 24/7 |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. We’ll review your request and reply as quickly as possible.
Contact Form
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help you?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0b66d0;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Need help? Most support inquiries are answered within one business day. Simple requests, such as account questions or payment checks, are usually handled quickly, while more complex issues, like detailed KYC reviews or large withdrawal investigations, may take longer depending on their nature and the verification required. We appreciate your patience and will keep you updated throughout the process.
Feedback
We’d love to hear your feedback, suggestions or ideas to make Spinni better for Canadian players. Send a quick note with any bugs, feature requests or general thoughts, every message is read carefully by our team and used to improve the site, promotions and overall user experience. Email us at [email protected] or use the feedback form in your account.